Rethink Sales dives into why leaders expect big results but keep repeating the same patterns with guest Amanda Eisel, CEO of Zelis, joining hosts Mark Donnolo and Michelle Seger.
Amanda shares her journey from McKinsey and private equity operating roles to leading a high-growth healthcare technology company, and what it really takes to drive transformation that sticks, not just on a slide, but across people, processes, culture, and results.
You’ll hear how Zelis is working to modernize the healthcare financial experience for consumers, why Amanda’s #1 vital objective is making Zelis a great place to work, and how she builds the “scaffolding of transformation” so her leaders aren’t trying to change the business off the side of their desks. She also opens up about the emotional side of transformation: doubt, resilience, support systems, and how to keep going when results take longer than expected.
The conversation also explores the real role of AI in healthcare and consulting — not as a job killer, but as a force multiplier that surfaces patterns humans can’t see and frees people up to do higher-value work.
In this episode, we cover:
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Amanda’s atypical path from consulting and private equity to CEO
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What “transformation” actually means versus buzzword fatigue
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How to define the right problem and resource change so it can succeed
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Building culture, clarity, and vision after leadership turnover and disruption
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Using GenAI to simplify complexity and elevate human expertise
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Why every leader needs a support network to survive big change
Connect with Amanda on LinkedIn to follow her work at Zelis.
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